The registration process is ‘unable to verify’ the account. What do I do?
None of the passwords that I try work (I’ve tried to reset or get a new password). What do I do?
I cannot remember my username. What do I do?
Why can't I use my email address to register for someone else?
How do I get online access to my existing allocation account (ABA)?
I made a mistake with my bore application, can I amend the licence?
Can I apply online to amend an old bore licence?
I didn't get a receipt, can I get a copy?
I can't find my bore construction licence, can I get a copy?
By registering you can currently do two things a) apply for a new ABA and/or b) apply for a bore construction licence.
Please note: If you want online access to your existing ABAs please refer to the FAQ below.
This user guide takes you through the steps involved. It also covers the key points in the application for a bore construction licence.
This usually happens when the account has not yet been verified. There are two parts to fixing this a) verify account and then b) set password.
As soon as the account is verified the system forces you to set/change the password.
Your username is usually the first letter of your first name and then your surname (eg. jsmith) If this does not help, please contact your Water Corporation. A staff member will be able to look it up for you.
Your email address provides us with a unique identifier for your account.
Complete Form 39a and submit it to your Water Corporation. This will give you an online account from which you will have access to trade water from the ABA(s) to other allocation accounts and view your allocation account statements.
Yes. First you need to register (if you have not already done so) at https://mywater.waterregister.vic.gov.au.
Please note if you already have an ABA and you want access to it you should complete Form 39a and submit it to your Water Corporation. This will mean your online account is linked to your existing customer account and give you the ability to trade out.
Provided the licence to construct the bore was issued online, you can apply to amend it online. It is the second option in the list of application types.
You can only amend the depth, the number of bores, including if any additional bores are on different land parcels ie add parcels and from 26 May 2017 the casing diameter.
For all other amendments you will need to contact the relevant Water Corporation (as per the licence).
This cannot be done online, but we suggest you contact the relevant Water Corporation for advice (the Water Corporation is noted on the licence).
Provided the licence to construct the bore was issued online, you can apply to amend it online. It is the second option in the list of application types.
You can amend the depth and the number of bores, including if any additional bores are on different land parcels.
You need to contact the Water Corporation for changes to the name of the licence holder and the use of water.
From 26 May 2017 your receipt will be attached to the application approval email along with the licence.
Email your request to Waterregister.support@delwp.vic.gov.au and provide;